Map Every User Journey

A user journey map is a visual diagram that traces the steps a person takes to complete a goal within a product or service. It captures stages, tasks, the people or systems involved, and how satisfied users feel at each point. Journey maps help teams spot friction, align on priorities, and design better experiences.

Start by entering a title for your journey, then add the actors involved — such as 'Customer' or 'Support Agent'. Create sections for each phase of your journey and add tasks within them, assigning satisfaction scores and actors to each. Your diagram updates live as you work, and you can export or share it when ready.

Yes. MakeCharts lets you build and download user journey maps completely free, with no account required. Free AI credits are included so you can also try AI-powered journey generation. Paid plans unlock more AI credits, file uploads, and embed codes.

A satisfaction score (rated 1 to 5) on each task indicates how positive or negative the user experience is at that moment. Low scores highlight pain points worth fixing, while high scores reveal moments worth amplifying. MakeCharts makes it easy to assign scores and see the emotional arc of your journey at a glance.

Yes. You can define as many actors as your journey requires — for example, the end user, your web platform, a payment gateway, and a support agent. Each task can be assigned to one or more actors, showing clearly who is responsible at every step.

Yes. Describe your scenario in plain language — such as 'a mobile banking app onboarding flow' — and the AI will generate a fully structured journey map with stages, tasks, actors, and satisfaction scores. You can then refine any detail using the config panel.

You can download your journey map as a high-resolution PNG or SVG image, or copy a shareable link to send directly to teammates and stakeholders. Plus and Pro plans also include embed codes for publishing your diagram on a website or product documentation page.

The terms are often used interchangeably. 'User journey map' typically focuses on the interaction between a person and a digital product, while 'customer journey map' often spans broader touchpoints including marketing, sales, and support. MakeCharts supports both — simply define the stages and actors that match your context.

Absolutely. The MakeCharts user journey map creator is well suited for synthesizing workshop outputs, user interviews, and survey data into a shareable diagram. Export your map as an image to drop into decks, or share a link so remote participants can review it asynchronously.