Multi-Actor Support
Define customers, systems, and support teams as actors, then assign each to specific tasks across every stage of the journey.
Chart & Visualization Tools
Map Every User Journey
Create detailed user journey maps with stages, tasks, actors, and satisfaction scores. Uncover pain points and moments of delight in minutes.
Features
Everything You Need in a Journey Map Maker
Purpose-built tools for mapping customer and user experiences end to end.
Satisfaction Score Visualization
Assign a 1-5 satisfaction score to each task and instantly see where the experience dips or soars across the full journey.
Flexible Stage Structure
Organize any journey into custom sections - Awareness, Consideration, Purchase, Retention - to match your real-world flow.
AI Journey Generation
Describe your scenario in plain English and the AI builds a fully structured journey map with realistic stages, tasks, and actors.
Zoom and Pan Controls
Navigate complex, multi-stage journeys with smooth zoom and pan for easy review and presentation.
Instant Live Preview
Watch your user journey diagram update in real time as you add actors, stages, tasks, and satisfaction scores.
Data input
Build Your Journey Map Your Way
Type It In
Define actors, stages, and tasks manually using the intuitive configuration panel.
Describe with AI
Tell the AI your scenario and get a fully structured user journey map in seconds.
Score Each Task
Rate every task on a 1-5 satisfaction scale to instantly visualize emotional highs and lows.
Upload Data Files
Import existing journey research from CSV or Excel files to build maps from real data (Pro).
Share
Share and Present Your Journey Maps
Download as Image
Export your user journey map as a high-quality PNG or SVG for presentations and reports.
Share a Link
Send a direct link to your journey map so stakeholders can view it instantly, no account needed.
Embed on Your Site
Add your journey map to any website or product documentation with a simple embed code (Plus+).
Drop into Slides
Export and drop your journey map image directly into PowerPoint, Google Slides, or Notion.
About This Journey Map Maker
MakeCharts is a free online chart tool built for anyone who needs to communicate clearly. The journey map maker is designed for UX researchers, product managers, CX teams, and service designers who want to visualize user experiences without complex software. Create, share, and iterate on journey maps in minutes.
<2 minTime to first map
50+Chart styles available
12+Languages supported
YesFree AI credits included
NoSign-up required
Workflow
Create a User Journey Map in 3 Steps
Define Your Actors and Stages
Add the people and systems involved in the experience, then organize the journey into logical sections that reflect the real flow.
Add Tasks and Satisfaction Scores
Break each stage into specific tasks, assign the relevant actors, and rate user satisfaction at every touchpoint on a 1-5 scale.
Export and Share
Download your finished journey map as an image, share it via a link, or embed it directly in your product docs or website.
Use cases
Who Uses a Journey Map Maker
Map User Flows to Fix Friction
UX designers use journey maps to identify exactly where users drop off, get confused, or feel frustrated - then prioritize fixes that move the needle.
Visualize the Full Customer Lifecycle
CX teams map every stage from awareness to advocacy to find gaps in the experience and build improvements that drive loyalty.
Align Teams Around the Buyer Journey
Marketing teams use journey maps to align content, campaigns, and messaging with what buyers actually experience at each touchpoint.
Design Better Service Experiences
Service designers map interactions between customers and staff to streamline processes, reduce friction, and lift satisfaction scores across every channel.
Templates
Start with professionally designed templates
Customer Journey Map Templateuserjourney
Map every touchpoint from awareness to retention. Visualize satisfaction scores and actor interactions with our free customer journey map template.
User Research Repository Journey TemplateuserjourneyVisualize your UX research process from planning to sharing with a ready-made user journey map for research repositories. Perfect for research ops teams.
Plan Sprints Visually with a User Story Mapping TemplateuserjourneyVisualize your agile backlog with a free user story mapping template. Map epics, user stories, and sprints across teams visually in minutes.
Customer Experience Map TemplateuserjourneyVisualize every touchpoint in your customer journey. Map awareness to loyalty with satisfaction scores across teams — free and AI-powered chart tool.
Buyer Journey Map TemplateuserjourneyVisualize every stage of your buyer journey with this free template. Map touchpoints, actors, and satisfaction scores from awareness to post-purchase.
User Onboarding Journey TemplateuserjourneyVisualize your user onboarding flow from discovery to activation. Map tasks, satisfaction scores, and actor roles in one clear journey diagram.
Related Tools
Create similar charts with these tools
Build User Journeys Fastuserjourney
Create clear user journey diagrams fast with AI. Free, online user journey diagram generator with actors, sections, scores, zoom, and export. Customize and share in minutes.
Free Customer Journey MapperuserjourneyCreate a clear customer journey map in minutes. Free, AI-powered maker with actors, stages, 1–5 satisfaction, and exports. Try our customer journey map maker free online.
Map Your Customer LifecycleuserjourneyMap every stage of your customer lifecycle with a free user journey maker. Visualize touchpoints, satisfaction scores, and actor interactions in minutes.
Map Every User JourneyuserjourneyBuild clear user journey maps in minutes. Visualize tasks, actors, and satisfaction scores across every stage. Free to use, no sign-up required.
Comparison
Journey Map Maker vs. Traditional Methods
Why teams switch from sticky notes and spreadsheets to MakeCharts.
MakeCharts Journey Map Maker
- Generate a structured journey map from a plain-text description
- Share instantly via link or download as a high-quality image
- Built-in satisfaction score visualization per task
- One source of truth, always up to date in your browser
- Professional output with zero design skills required
- AI populates realistic stages, tasks, and actors automatically
Whiteboards and Spreadsheets
- Hours spent formatting sticky notes and tables manually
- Hard to share or update after in-person workshops
- No built-in satisfaction score visualization
- Version confusion across multiple team copies
- Requires design software for a polished, shareable output
- No AI to help structure or populate the map from scratch
FAQ
Journey Map Maker - Frequently Asked Questions
What is a journey map maker?
A journey map maker is an online tool that helps you visualize the steps a user or customer takes to complete a goal. It maps out stages, tasks, actors, and satisfaction scores so you can identify pain points and improve the experience. MakeCharts provides a free, AI-powered journey map maker you can use without any design skills or software installation.
How do I create a user journey map for free?
Open MakeCharts and select the User Journey chart type. Add your actors, define your journey stages, and fill in tasks with satisfaction scores. You can also describe your scenario to the AI and get a complete journey map generated automatically. No sign-up or payment is required to get started.
What is the difference between a user journey map and a customer journey map?
The terms are often used interchangeably. A user journey map typically focuses on how a person interacts with a product or digital interface, while a customer journey map covers the broader experience including marketing, sales, and support touchpoints. Both map stages, actions, emotions, and pain points - and both can be created with this tool.
Can I add multiple actors to my journey map?
Yes. The journey map maker lets you define any number of actors - such as Customer, Website, and Support Team - and assign them to specific tasks throughout the journey. This makes it easy to show where different people or systems are responsible for each touchpoint.
What are satisfaction scores in a user journey map?
Satisfaction scores (rated 1-5) represent how satisfied or frustrated a user feels at each task in the journey. Visualizing these scores reveals emotional highs and lows across the experience, helping teams prioritize improvements where satisfaction drops most sharply.
Can I use AI to generate a journey map automatically?
Yes. MakeCharts includes AI-powered chart generation. Describe your user scenario in plain English - for example, 'a new customer buying shoes online for the first time' - and the AI will generate a structured user journey map complete with stages, tasks, actors, and satisfaction scores. Free AI credits are included with every account.
How do I export or share my user journey map?
You can download your journey map as a PNG or SVG image, share it via a direct link, or embed it on a website using an embed code (Plus plan and above). PNG exports work in any presentation tool, from PowerPoint to Notion to Google Slides.
Is this journey map maker suitable for UX workshops?
It is well-suited for UX workshops and team reviews. Build a journey map before the session, share a link with all participants, and update it live as the discussion evolves. The export feature lets you capture the final version as a clean image for your workshop documentation or research repository.
What stages should a user journey map include?
It depends on your scenario, but common stages include Awareness, Discovery, Evaluation, Purchase, Onboarding, and Support. The MakeCharts journey map maker lets you create any custom stages that match your specific product or service experience, with no restrictions on the number of stages or tasks per section.
Built for Every Team
- No design background needed - intuitive controls for anyone
- Works in 12+ languages for global and distributed teams
- Accessible on any device, from desktop to tablet
- Free plan available with no credit card required
- Scales from solo UX designers to enterprise CX teams
- AI assistance available for teams new to journey mapping
Your Journey Maps Stay Yours
- Your data is not sold to third parties
- You control who can view your maps via sharing settings
- Download or delete your work at any time
- No hidden data collection beyond what is needed to run the service
- AI generation inputs are not used to train third-party models
Start now
Start Mapping Your User Journey Today
Free, fast, and no design skills required. Your first journey map is one click away.
- Free to use - no sign-up needed
- AI generates your map from a description
- Export as PNG or SVG instantly
- Share with a link in one click
- Works on any device
Free to use - no sign-up required. AI-powered journey map generation.