AI journey draft
Describe your flow and get sections, tasks, actors, and initial satisfaction scores automatically.
Chart & Visualization Tools
Free Customer Journey Mapper
Create a professional user journey diagram with actors, sections, and 1–5 satisfaction scores. AI builds a clear map you can edit, preview, and export.
Features
Why this user journey tool
Faster mapping, clearer insights, and export-ready results.
Actor assignments
Assign one or more actors to each task and see a clean legend for clarity.
Satisfaction scoring
Capture 1–5 satisfaction per task with visible labels to spot pain points fast.
Ordered sections
Keep stages in your defined order and group tasks neatly within each section.
Readable by default
Adjust font size and enable zoom/pan for presentations and workshops.
Easy exporting
Download PNG/SVG, share a link, or embed the map where your team works.
Data input
Bring your data
Type or paste
Enter sections, tasks, actors, and 1–5 scores directly into the editor.
Paste spreadsheet
Copy rows from Sheets or Excel to populate sections and tasks quickly.
Use AI prompt
Describe the journey and let AI draft sections, tasks, actors, and scores.
Start from sample
Load a prefilled example to see structure and then make it yours.
Share
Share and export
Download images
Export high-quality PNG or crisp SVG for slides, docs, and reports.
Share a link
Create a shareable link to get quick feedback without sending files.
Embed online
Copy an embed to place your journey map on websites or wikis.
About this tool
This AI-powered user journey map maker helps you chart stages, tasks, actors, and satisfaction scores in minutes. It’s built for clarity and speed. Edit in plain language. Preview instantly. Share anywhere. Start free and grow when you need more.
<2 minSetup time
20+ sectionsStages supported
1–5 per taskScore scale
PNG, SVG, linkExports
Free onlinePrice
Workflow
How it works
Generate with AI
Tell the assistant your audience, stages, tasks, and what “good vs. bad” looks like.
Define actors
Name the people or systems involved; reuse them across tasks.
Add sections and tasks
Create sections in sequence and list tasks with 1–5 satisfaction scores and assigned actors.
Preview and export
Review the live diagram, adjust font size or zoom, then download, share, or embed.
Use cases
Use cases
Onboarding and feature adoption
Visualize first-run experiences, tutorials, and empty states; highlight frustration and moments of delight for prioritization.
Browsing to checkout
Track product discovery, cart, support contact, and payment to reduce drop-offs and improve conversions.
Ticket resolution journey
Map triage, handoffs, and resolution quality to improve CSAT and shorten time to solve.
Campaign response flow
Follow awareness, clickthrough, landing, and follow-up to align content with user intent.
Templates
Start with professionally designed templates
Customer Journey Map Templateuserjourney
Map every touchpoint from awareness to retention. Visualize satisfaction scores and actor interactions with our free customer journey map template.
User Research Repository Journey TemplateuserjourneyVisualize your UX research process from planning to sharing with a ready-made user journey map for research repositories. Perfect for research ops teams.
Plan Sprints Visually with a User Story Mapping TemplateuserjourneyVisualize your agile backlog with a free user story mapping template. Map epics, user stories, and sprints across teams visually in minutes.
Customer Experience Map TemplateuserjourneyVisualize every touchpoint in your customer journey. Map awareness to loyalty with satisfaction scores across teams — free and AI-powered chart tool.
Buyer Journey Map TemplateuserjourneyVisualize every stage of your buyer journey with this free template. Map touchpoints, actors, and satisfaction scores from awareness to post-purchase.
User Onboarding Journey TemplateuserjourneyVisualize your user onboarding flow from discovery to activation. Map tasks, satisfaction scores, and actor roles in one clear journey diagram.
Related Tools
Create similar charts with these tools
Build User Journeys Fastuserjourney
Create clear user journey diagrams fast with AI. Free, online user journey diagram generator with actors, sections, scores, zoom, and export. Customize and share in minutes.
Map Your Customer LifecycleuserjourneyMap every stage of your customer lifecycle with a free user journey maker. Visualize touchpoints, satisfaction scores, and actor interactions in minutes.
Map Every User JourneyuserjourneyBuild user journey maps that reveal every touchpoint and pain point. Visualize stages, tasks, and satisfaction scores to improve your customer experience now.
Map Every User JourneyuserjourneyBuild clear user journey maps in minutes. Visualize tasks, actors, and satisfaction scores across every stage. Free to use, no sign-up required.
Comparison
Why switch
AI streamlines mapping and removes busywork.
AI-assisted journey mapping
- Instant draft with sections, tasks, actors, and 1–5 scores
- Clear actor legend and consistent labels by default
- Preserves your stage order for accurate storytelling
- Readable fonts, zoom/pan, and accessible colors
- One-click PNG/SVG, easy link sharing and embed
Traditional journey mapping
- Start from a blank page and guess the structure
- Manual actor-task mapping gets messy fast
- Inconsistent satisfaction scoring and labeling
- Hard to keep sections ordered and readable
- Exporting for slides is time-consuming
FAQ
FAQs
What is a customer journey map?
It’s a visual diagram of stages, tasks, actors, and how users feel at each step. This tool focuses on clarity: ordered sections, assigned actors, and 1–5 satisfaction scores so teams can spot friction and opportunities quickly.
Is this a customer journey map maker free to use?
Yes. You can create, customize, and export journey maps for free. No sign-up is required to get started, and you can upgrade later if you need more storage or advanced features.
How does the AI user journey map generator work?
Describe your audience, stages, and tasks. The AI proposes sections, assigns actors, and sets initial 1–5 satisfaction scores you can edit. You keep full control—accept, refine, or remove any suggestion.
Can I add multiple actors to a single task?
Yes. Assign one or more actors per task. The legend keeps roles clear so readers can see who owns or influences each step.
What does the 1–5 satisfaction score represent?
It’s a simple ordinal scale for perceived user satisfaction or effort at each task. Use it to highlight pain points (lower scores) and wins (higher scores); you can revise scores anytime as research evolves.
How do I export or embed my journey map?
Use Export to download PNG or SVG for slides and documents. You can also create a shareable link or embed the chart on your site or knowledge base.
Is this a free customer journey mapping tool suitable for UX research?
Yes. It’s designed for research, product, and service teams, with clear labeling, actor mapping, and ordered sections. You can start from interview insights or analytics and iterate quickly.
Does the tool run online?
Yes, it’s journey mapping software online. It works in your browser with instant preview. You can adjust font size, enable zoom and pan, and share a link when ready.
Is my data private when using the AI?
Your charts are private until you choose to share. Links can be revoked, and you can delete your work at any time. We don’t sell your data, and exports are generated for your use only.
Inclusive by design
- High-contrast color palettes for readability
- Configurable font size for low-vision users
- Clear labels and legends for screen reader context
- Keyboard-friendly navigation for essential actions
- Zoom and pan to accommodate different viewing needs
Your data, your control
- Charts stay private until you share a link or embed
- You can delete charts and revoke links anytime
- Most editing happens in your browser for speed and control
- Exports are yours to download and store where you choose
- We don’t sell your data and sharing is always optional
Start now
Build your journey now
Free, online, and AI-powered. No sign-up required.
- AI generates sections, tasks, and scores
- Assign multiple actors with a clear legend
- Preserve stage order for accurate storytelling
- Adjust font size, zoom, and colors
- Export PNG/SVG or share a link
Tip: List sections in order, add tasks per section, assign actors, and include satisfaction scores.